Privacy Policy

1. Introduction

FORMA ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number
• Shipping information: delivery address, state, postcode
• Payment information: processed securely via Stripe — we do not store card details
• Usage data: pages visited, browser type, IP address, and referral source
• Communications: messages you send us via email or support forms

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Send promotional emails and newsletters (only if you have opted in)
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering orders (e.g., shipping carriers, payment processors). These parties are contractually required to keep your information confidential.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our site.

6. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted and processed through Stripe's secure platform. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at Info@formaau.com.

8. Newsletter & Marketing

If you subscribe to our newsletter, we will use your email address to send you updates, promotions, and Pilates content. You can unsubscribe at any time by clicking the "unsubscribe" link in any email we send.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: